California Pizza Kitchen

I want to bring to your attention a very troubling incident that reflects very poorly on CPK. Last night around 9:30 pm I left my iphone at your Brentwood location on San Vicente Blvd.

I realized it right when I got home. I called the restaurant immediately and the waitress who had waited on us picked up the phone, she checked where I had left my phone and told me that there was no phone there. I asked her to find out from the staff if they had seen it, she did and said it was not there. My husband and I went back to the restaurant to check for ourselves since the Findmyphone app showed my iphone at the restaurant location.

I asked for the manager, Jonathan Lefler. I am writing to you to let you know that his treatment of us was unheard of and unbelievable. CUSTOMER SATISFACTION WAS THE LEAST OF HIS CONCERNS. HE WAS RUDE, UNCARING.

He ridiculed both me and my husband for having left the phone, saying that it was our fault to have left the phone there so we should just take off and leave. He said it was not there, that people there don't take iphones...and did not make any attempt looking for it despite my persistence that the app showed my phone at that location. I asked him to check with the busboy who had cleaned up the table. He said he had left.

I told him to call him. He refused. Meanwhile the busboy who introduced himself as Juan, arrived and said that he had found my phone and had put it in lost/found. As we were waiting in the patio for him to bring the phone, I heard him and the manger having a conversation--it did not sound good.

We went inside and asked for the phone. Juan said that it was not there!!! I got very upset and told them that I would not leave that place until I have my phone. The manager continued his disrespectful behavior and ignored our pleas.

I insisted that Juan check lost/found. He eventually did and came back with my phone!! As my husband and I criticized the manager for his horrible mistreatment of us, he reached out to grab the phone from my husband's hand as if telling him that you make me upset, I don't give your phone to you. We didn't know what to make of his behavior.

While there, other customers shared with us how horrible he was with them as well. This is unbelievable. Why didn't the waitress check lost/found to begin with? Why didn't the manager just check lost/found and give me my phone?

Why did he tell the busboy to deny that the phone was there? I hope you figure all that out and let us know. We have lived in this area for 20 years and went there or ordered pick up all the time. We can't bring ourselves to go back there anymore.

Once this happened to us on the road at some fast food location.

We called them, they told us that they had put it in the manager's office and were saving it for us to get there.

They did not even let us reward the busboy for having saved it and said that it was their policy. What is CPK's policy?